Privacy Policy

Website/Online opt-in:

Renfrow Heating, Cooling, Plumbing & Electrical respects your privacy and are committed to protecting it through our compliance with this privacy policy. Please read this privacy policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our website.

This privacy policy describes the types of information we may collect from you or that you may provide when you visit the website https://renfrowhvac.com/ and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This privacy policy applies to information we collect through your access to and use of this website and does not apply to information we may receive about you from third parties.

We will use your information to respond to your inquiries. We will not share it with third parties outside our organization unless it’s necessary to fulfill your request (e.g., scheduling a follow-up). Unless you opt out, we may contact you via email in the future about specials, new offerings, or updates to our privacy policy. By checking the opt-in box on our contact forms, you consent to receive marketing and promotional communications (texts, calls, and emails) from Renfrow Heating, Cooling, Plumbing & Electrical and its affiliates regarding HVAC, plumbing, and electrical services and products, using automated systems. Your consent is not required to make a purchase, and you can opt out at any time.

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via calling us at (704) 739-3446 or emailing info@renfrowhvac.com

By accessing or using this website, you agree to this privacy policy. This privacy policy may change from time to time. Your continued use of this website after we make changes is deemed to be acceptance of those changes, so please check the privacy policy periodically for updates.

Information We Collect About You and How We Collect It:

We collect several types of information from and about users of our website, including information:.

– Personally identifiable information including without limitation name, postal address, e-mail address, telephone number.

– About your internet connection and the equipment you use to access our website along with usage details.

We collect this information:

– Information that you provide by filling in forms on our website.

– Records and copies of your correspondence including email addresses, if you contact us.

How We Use and Disclose Your Information:

We use information that we collect about you or that you provide to us including any Personal Information:

– To present our website and its contents to you.

– To provide customer service and respond to your inquiries in relation to your use of the website.

– To administer support (via email or phone), improve, optimize and develop the website.

– Perform data analyses to determine, among other measurements, business performance and website performance.

– To fulfill any other purpose for which you provide it.

– In any other way we may describe when you provide the information and with your consent.

We may disclose aggregated information about our users and information that does not identify any individual without restriction. Additionally, we may disclose personal information that we collect or you provide as described in this Privacy Policy:

– To contractors, service providers, and other third parties we use to support our business, who shall be required to maintain such personal information in confidence.

– To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Renfrow Heating, Cooling, Plumbing & Electrical’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Renfrow Heating, Cooling, Plumbing & Electrical about our website users is among the assets transferred

– For any other purpose disclosed by us when you provide the information with your consent.

Finally, we may also disclose your Personal Information:

– To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

– To enforce or apply our Terms of Use.

– If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Renfrow Heating, Cooling, Plumbing & Electrical, our customers, or others.

Data Security:

We have implemented industry-standard measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website.

Data Retention:

Your personal information will be retained for as long as necessary to fulfill the purposes for which it is collected including for the purposes of satisfying any legal, accounting, any legitimate administrative or operational purposes, your requirements, or reporting requirements. When it is no longer necessary to retain your personal information, it will be securely deleted.

Third-party links:

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites

Do Not Track Signals:

We honor Do Not Track (DNT) signals and will not plant cookies, use advertising or track you when a DNT browser mechanism is in place.

Children Under the Age of 13:

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this website or on or through any of its features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at 8154 NC 42, Kenly, NC 27542

Changes to This Privacy Notice:

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in practice. The effective date of any change will be indicated at the top of the privacy policy. Your continued use of the website subsequent to any changes to the privacy notice constitutes your acceptance of the changes. You are encouraged to review the privacy policy each time you visit the website.